Shafi Limited may collect the following information from users of our site: first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site), Emirates ID (collectively, “Personally Identifiable Information” or “PII”).
In addition, Shafi Limited may collect information regarding Shafi Limited account holders’ past Shafi Limited bookings, favorite service providers and facilities, customer service inquiries, service provider/facility/specialty expert/service reviews and certain social networking preferences (e.g. pages you “Like” or “Recommend”).
Shafi Limited also uses web analytics software to track and analyze traffic on the site in connection with Shafi Limited advertising and promotion of Shafi Limited services. Shafi Limited may publish these statistics or share them with third parties without including PII.
Non-Personally Identifiable Information (or “Non-PII”) is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect Non-PII from you, including your MAC address, your computer type, screen resolution, OS version, Internet browser and demographic data, for example your location, gender and date of birth and we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PII to calculate the percentage of our users who have a particular telephone area code. We and our third party service providers may also use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of our Site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org/.
IP Addresses are the Internet Protocol addresses of the computers that you are using. Your IP Address is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.
Shafi Limited uses PII to create users’ Shafi Limited accounts, to communicate with users about Shafi Limited services, to offer users additional services, promotions and special offers and to charge for purchases made through Shafi Limited. Users may affirmatively opt-out of receiving promotional communications from Shafi Limited by visiting www.shafiapp.ae. Personal account page and providing Shafi Limited with their e-mail address via the opt-out link. Shafi Limited may also use PII to enforce Shafi Limited terms of use and service.
Shafi Limited uses cookies to remember users on the site and to enhance users’ experience on the site. For example, when users with Shafi Limited accounts return to the site, cookies identify those users and allow the site to provide certain user-specific information such as Shafi Limited login information, choice of website language and country selection in addition to any other information we might collect in the future. Shafi Limited does not sell the information it collects to third parties. Shafi Limited shares collected PII to third-party vendors and service providers with whom Shafi Limited works to provide application programming interfaces (“APIs”) and other functions for the site in connection with the delivery of Shafi Limited services. In addition, Shafi Limited shares users’ Shafi Limited order content, special order instructions, first and last name, street address and telephone number with restaurants where users’ orders are placed to the extent necessary to process those orders. Shafi Limited may also disclose PII to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of Shafi Limited terms of use and service or other alleged contract violations, infringement or similar harm to persons or property.
User generated content posted through the site such as service provider/facility/specialty expert/service reviews and certain social networking preferences (e.g. pages you “Like” or “Recommend”) may be viewed by the general public. Accordingly, Shafi Limited cannot ensure the privacy of any PII included in such user generated content.
Non-Personally Identifiable Information. Because Non-PII does not personally identify you, we may use such information for any purpose. In addition, we reserve the right to share such Non PII, which does not personally identify you, with our affiliates and with other third parties, for any purpose. In some instances, we may combine Non-PII with PII (such as combining your name with your geographical location). If we do combine any Non-PII with PII, the combined information will be treated by us as PII hereunder as long as it is so combined.
IP Addresses. We use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems, and administering the site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose PII. Please note that we treat IP Addresses, server log files and related information as Non-PII, except where we are required to do otherwise under applicable law.
To register for an account, we require you to supply us with your email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your booking and to communicate with you in case of an order problem, so one cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page. You may also choose simply not to provide us with your email address; however you will not be able to register on the website and book appointments. We communicate part of your contact information (name, surname, address and phone number) with the brand partner facility from which you have scheduled an appointment. We also use this information to facilitate and improve your use of the website, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the confirmation and completion of your appointment or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).
We may use advertising companies to serve ads for us and these companies may employ cookies and action tags to measure advertising effectiveness. They may also use this technology to serve specialized or relevant advertising content and/or recommendations to you on the website or on their websites. Any information that these third parties collect via cookies and action tags is completely anonymous and does not contain any personal contact information.
We don’t sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not want to receive marketing communications from us via e-mail or participate in our ad-customization programs, simply communicate your preference to us via e-mail or log onto your account at website to change your relevant settings from my account link on the user main page.
Do We Disclose Your Personal Information?
We may disclose your information to our staff and to third parties involved in the completion of the booking process, and the analysis and support of your use of the website. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.
How Is Personally Identifiable Information Disclosed?
We may disclose PII:
To our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail delivery services, credit card processing and other similar services to enable them to provide services.
As required to complete your booking (e.g., to our brand partner service providers and to our customer service agents to confirm your appointment).
To identify you to any person to whom you send messages regarding Site-related content through the Site.
To third parties sponsors of Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate, as they may contain additional important information about a sponsor’s or other third parties’ use of your PII. To the extent that the terms and conditions of such rules concerning the treatment of your PII conflict with this Privacy Policy, the terms and conditions of such rules shall control.
To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
As we believe to be appropriate: (a) under applicable law including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.
Shafi Limited, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate your Account, block your email or IP address, cancel the Platform or otherwise terminate your access to or participation in the use of the Platform (or any parts thereof), or remove and discard any Submitted Content on the Platform (“Termination of Service”), immediately and without notice, for any reason, including without limitation, Account inactivity or if the Shafi believes or has reason to believe that you have violated any provision of the Terms of Use.
You may cancel your use of the Platform and/or terminate the Terms of Use with or without cause at any time by following the link in your Account under “Settings” to “Delete Account”.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Shafi Limited.
For questions or concerns relating to our privacy policy, we can be contacted by email at: [email protected]
Calls to and from Shafi Limited may be recorded for quality and training purposes.